Payment: All services must be paid in advance, at the first of the month or when you start.
Refunds: All payments are non-refundable, however, they are transferable to friends or family.
Cancellation / rescheduling requires 12 hours notice.
Charges: Your account will be charge for the following events
- completion of a scheduled session
- failure to show for scheduled session
- late cancellation of scheduled session (less than 12 hrs)
For team training, client missing the session will be charged for the balance of a single session workout rate ($7.50) with 12 hours notice. Failure to provide notice will result in client being charged $22.50.
Assignment of Trainers: Fitness by Design is a team of trainers. Typically, a client will work with the same trainer but in some circumstance a different trainer may be assigned based on need.
Children: All children are strictly prohibited from the exercise floor unless working with a personal trainer.
Out of Town Guests: Guest must have a Health History and Waiver form on file. Guests are allowed use of the aerobic equipment for a fee of $10.00. Use of strength training equipment requires appointment with trainer at rate of $45 (45 minute session).
